bets10 Privacy Policy

This page describes what we collect when you use bets10 and how we keep that data protected. We recognize that your privacy is important; our policy reflects standard industry practices combined with local data-protection requirements. We collect personal information only for specific operational purposes—account verification, payment processing, fraud prevention, and customer support.

Our servers may sit outside your jurisdiction; data transfers follow encryption standards. We do not sell your information to third parties. Third-party processors (payment providers, identity-verification vendors, analytics services) may access your data under strict confidentiality agreements. You retain rights to access, correct, or request deletion of your personal information held by bets10.

This policy applies to all users of bets10, whether you access us from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere. If you disagree with our practices, you may request account closure and data deletion at any time by contacting our support team.

Data We Collect on bets10

We collect information in three categories. Registration data: when you create a bets10 account, we ask for your full name, date of birth, email address, phone number, and a password. This information is mandatory for account creation and identity verification.

Identity verification documents: before your first withdrawal, we request a government-issued ID (KTP, passport, or driver's license) and a selfie holding that document. We also collect your residential address. These documents are encrypted and stored separately from your main account data. Our identity-verification vendor (a third-party KYC provider) scans and validates these documents, then deletes the scans after verification completes.

Transaction data: we record all deposits, withdrawals, and gaming activity on your account—dates, amounts, payment methods, game results, and bet history. This data is retained for tax, legal-compliance, and fraud-prevention purposes. Payment method details (bank account numbers, e-wallet identifiers) are tokenized; we do not store full card numbers or bank credentials in plain text.

Technical data: our servers log your IP address, device type, browser, operating system, and timestamps of logins and activity. We use this to detect unusual access patterns, prevent account hijacking, and diagnose technical issues. Cookie data helps us remember your language preference and login status across sessions.

How We Use Your Data

We use the information you provide for these purposes:

Account management: creating your account, resetting passwords, managing account settings, and processing requests for profile changes.
Payments: processing deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers to mobile banking, local payment, online payment, or e-wallet. Payment processors receive only the data needed to complete the transaction.
Fraud and compliance: detecting suspicious activity, preventing money laundering, verifying that you are not on a sanctions list, and complying with local gambling regulations.
Customer support: responding to your inquiries, investigating disputes, and improving our service based on feedback and usage patterns.
Marketing (optional): if you consent, we send promotional emails about new games, tournaments (Liga 1, Piala Indonesia, Piala AFF coverage), or seasonal offers. You may unsubscribe at any time.

We do not sell your data

bets10 does not sell personal information to advertisers, data brokers, or any third party outside our operational partners. All third-party access is subject to confidentiality agreements and limited to the minimum data needed for their specific function.

Third-Party Processors

We engage third-party vendors to support bets10's operations. Payment processors (mobile banking networks, local payment, online payment, e-wallet, mobile banking, local payment, and our bank partners) receive transaction data necessary to settle deposits and withdrawals. Identity-verification vendors validate your government ID and run background checks to ensure compliance with anti-money-laundering rules. Analytics services track user behavior (page views, game popularity, session length) to help us improve the platform; they do not receive personally identifiable information.

Live-dealer studio operators (Evolution Gaming and other partners) receive only your username and account balance; they do not access your personal documents or payment information. Customer support platforms (chat, email, ticketing systems) store your support conversations for up to 12 months to handle disputes and improve training.

All third parties sign data-processing agreements obligating them to protect your information and use it only for the agreed purposes. We audit these vendors annually to ensure compliance.

Data Security on bets10

We encrypt all data in transit using TLS/SSL encryption (the same standard used by banks). Your password is hashed with a cryptographic algorithm; we cannot recover your password, only reset it. Servers are maintained in secure data centers with physical access controls, redundant power supplies, and firewalls.

Identity documents (photos, scans) are stored in an encrypted, isolated database accessible only to our compliance team and the identity-verification vendor. After identity verification is complete and approved, we delete the document images within 30 days unless required by law to retain them longer.

Despite these measures, no online system is non-specific info secure. If you believe your account has been compromised, contact us immediately via our support channels. We will reset your password, review your recent activity, and restore any unauthorized transactions where possible.

Cookies and Tracking

We use cookies to remember your login status, language preference, and bet history. These are non-essential cookies; you can disable them in your browser settings, though this may reduce the platform's functionality. We do not use third-party tracking cookies that follow you across the internet.

When you use the bets10 app, we track app crashes, feature usage, and performance metrics to diagnose problems and optimize the experience. This telemetry data is anonymized and does not identify you personally.

Key takeaways

We collect your name, date of birth, email, phone, government ID, and address for account creation and identity verification.
We encrypt all data in transit and at rest; your password is hashed and never stored in plain text.
We do not sell your information to third parties; processors (payment, KYC, analytics) access only what they need under confidentiality agreements.
You have the right to access, correct, or request deletion of your personal data by contacting our support team.
Identity documents are deleted within 30 days of verification completion unless required by law to retain longer.

Your Rights Regarding Your Data

You have the right to request access to all personal data we hold about you. Submit a request via our support team with your account number and government ID copy for verification. We will provide a complete data export within 10 business days.

You have the right to correct inaccurate information. If your name, email, or address is wrong, log into your bets10 account and update it directly. For fields you cannot modify (government ID details), contact support with a new document and we will re-verify your account.

You have the right to request deletion of your personal data. Submit a deletion request via support; we will close your account and remove all information except transaction records required by law (typically 7 years for tax and anti-money-laundering purposes). After account closure, we do not use your data for marketing or analytics.

You have the right to withdraw consent for optional uses (marketing emails, analytics). Log into account settings and toggle marketing preferences off. This does not affect our ability to process your gaming activity or payments.

Data Retention on bets10

We retain your data as long as your account exists. If you close your account, we keep transaction records for 7 years (as required by anti-money-laundering law). Identity documents are deleted within 30 days of verification. Email addresses and phone numbers are retained for 2 years to prevent duplicate account creation and fraud.

If you request account deletion, we anonymize or delete all personal identifiers within 30 days, except where law requires retention. Login history and IP logs are deleted after 1 year.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your rights (access, correction, deletion), contact our support team via live chat, email, or phone. Provide your account number and a government ID copy for verification. We respond to privacy requests within 10 business days.

If you believe we have mishandled your data, you have the right to lodge a complaint with your local data-protection authority. bets10 cooperates with data-protection regulators and will investigate any formal complaints.

Changes to This Policy

We may update this policy to reflect changes in law, technology, or our practices. We will notify you of material changes by email or by displaying a notice on the bets10 platform. Your continued use of bets10 after changes take effect means you accept the updated policy.

This policy was last updated on the date shown at the bottom of this page. If you have not reviewed it recently, we encourage you to do so. For detailed account and service terms, see our Terms and ConditionsFor account support, visit our Frequently Asked Questions or contact our team via the support channels listed there.